In the ever-evolving Indian e-commerce landscape, last-mile delivery has emerged as a decisive factor in customer satisfaction and business success. As digital shoppers increasingly expect faster and more accurate deliveries, logistics companies are competing to offer the quickest and most efficient last-mile solutions. This article presents a data-driven comparison of the fastest last-mile delivery services in India, based on performance metrics such as average delivery time, service coverage, real-time tracking, and customer satisfaction.
Why Last-Mile Delivery Speed Matters
The last mile—delivering the parcel from the distribution center to the customer’s doorstep—is the most complex and expensive segment of the delivery chain. It directly affects:
- Customer satisfaction and loyalty
- Return rates and refunds
- Operational costs for sellers and logistics firms
Faster last-mile services give companies a competitive edge, especially in Tier 1 and Tier 2 cities where same-day and next-day deliveries are becoming the norm.
Key Metrics Used in This Comparison
To objectively rank the fastest last-mile delivery services in India, we analyzed data based on:
- Average Delivery Time (Tier 1 & Tier 2 cities)
- Same-Day and Next-Day Delivery Success Rate
- Delivery Coverage and Reach
- Real-Time Tracking Features
- Customer Ratings (Google, Trustpilot, Play Store)
- On-Time Performance (OTP) Rate
Top 5 Fastest Last-Mile Delivery Services in India
1. Delhivery
- Average Delivery Time: 24-36 hours (urban areas)
- OTP Rate: 92%
- Same-Day Delivery: Available in select metros
- Coverage: 18,500+ pin codes
- Customer Rating: 4.1/5
- Notable Feature: AI-driven route optimization and real-time visibility
Delhivery has invested heavily in automation and machine learning to ensure faster and more predictable last-mile fulfillment. Their strong presence in Tier 2 cities makes them a leader in this segment.
2. Ekart Logistics (Flipkart)
- Average Delivery Time: 24-48 hours
- OTP Rate: 90%
- Same-Day Delivery: Available for Flipkart Plus customers
- Coverage: 19,000+ pin codes
- Customer Rating: 4.0/5
- Notable Feature: Deep integration with Flipkart ecosystem
As Flipkart’s in-house logistics arm, Ekart provides fast, seamless deliveries with exclusive service-level agreements for the platform’s top-tier customers.
3. Amazon Transportation Services (ATS)
- Average Delivery Time: 12-36 hours (Prime users)
- OTP Rate: 94%
- Same-Day Delivery: Widely available for Prime members
- Coverage: 20,000+ pin codes
- Customer Rating: 4.4/5
- Notable Feature: Predictive ETA updates and Alexa-enabled tracking
Amazon’s extensive logistics infrastructure and Prime-driven prioritization make ATS one of the fastest delivery services in India, especially in metro areas.
4. XpressBees
- Average Delivery Time: 24-48 hours
- OTP Rate: 89%
- Same-Day Delivery: Available in select zones
- Coverage: 20,000+ pin codes
- Customer Rating: 4.0/5
- Notable Feature: Automated sorting hubs and micro-distribution centers
XpressBees has built a reputation for consistency in the e-commerce and D2C sectors. Its rapid growth has been fueled by scalable infrastructure and a reliable fleet.
5. Shadowfax
- Average Delivery Time: 24-36 hours
- OTP Rate: 88%
- Same-Day Delivery: Available for hyperlocal deliveries
- Coverage: 8,000+ pin codes
- Customer Rating: 3.9/5
- Notable Feature: Crowdsourced delivery model
Shadowfax focuses on hyperlocal and intra-city deliveries, making it ideal for food, groceries, and pharmacy products where speed is critical.
Performance Snapshot Table
| Courier Service | Avg. Delivery Time | OTP Rate | Same-Day Delivery | Coverage (Pin Codes) | Customer Rating |
|---|---|---|---|---|---|
| Delhivery | 24-36 hrs | 92% | Yes (limited) | 18,500+ | 4.1/5 |
| Ekart | 24-48 hrs | 90% | Yes (Flipkart) | 19,000+ | 4.0/5 |
| Amazon ATS | 12-36 hrs | 94% | Yes (Prime) | 20,000+ | 4.4/5 |
| XpressBees | 24-48 hrs | 89% | Yes (limited) | 20,000+ | 4.0/5 |
| Shadowfax | 24-36 hrs | 88% | Yes (hyperlocal) | 8,000+ | 3.9/5 |
Conclusion: Choosing the Right Service for Speed
When speed is the priority, Amazon ATS leads in terms of OTP and delivery time, especially for Prime users. Delhivery and XpressBees offer wide coverage with strong reliability. For sellers catering to hyperlocal zones, Shadowfax stands out with its crowdsourced delivery model.
Selecting the best last-mile delivery partner depends on your business type, target customer location, and delivery urgency. By leveraging performance data and real-time analytics, businesses can align with logistics providers that enhance their speed-to-door strategy and boost customer satisfaction.
Final Note:
As the Indian logistics ecosystem evolves, real-time data, AI-driven routing, and micro-warehousing will continue to redefine speed in last-mile delivery. Staying ahead means choosing partners who prioritize both performance and innovation.